Privacy Policy Overview

Your privacy is important to us. Please review our practices for personal data in Malaysia.

Introduction and Scope

This privacy policy explains how Kravonique collects, uses, and protects your information while you use our tourism guides and related services provided in Malaysia.

We adhere to Malaysian privacy laws and relevant international data protection principles to ensure respectful, safe, and transparent handling of your data.

Information We Collect

We may collect personal details you provide directly and data gathered automatically during website visits, such as browser information or location.

Direct Information You Provide

  • • Contact details when booking a local guide
  • • Information you enter in forms or inquiries
  • • Preferences for travel routes or language
  • • Feedback or route reviews you submit
  • • Voluntarily supplied special requests

Automatically Collected Information

  • • Browser type and device information
  • • City-based location or region info
  • • Referring website or previous site
  • • Page interaction statistics
  • • IP address for technical safety

How We Use Your Data

Personal data helps us improve local guide recommendations, process route bookings, and maintain secure service operations.

  • • Processing your booking or tour request
  • • Sending updates about local guides
  • • Improving route information and safety
  • • Personalizing suggested routes
  • • Responding to feedback or questions
  • • Meeting legal and regulatory duties
  • • Internal analytics and site improvement

Our Commitment: We do not sell your personal data. Our commitment is to use your information transparently for legitimate tourism and service purposes only.

Sharing Your Information

Personal data may be shared with trusted partners who assist in guide operations, technology, and safety, strictly as required for your travel experience.

Service Providers and Partners

We contract local guides, booking platforms, and support services, all of whom must comply with strict confidentiality and data protection standards.

Legal and Regulatory Disclosure

We may share data to comply with relevant laws, court orders, or government regulations in Malaysia as necessary.

Anonymous Usage Statistics

Aggregate, non-identifiable information is used for analytics, not to identify individuals.

Your Rights and Choices

You may access, correct, or request deletion of your data. Malaysian and international laws offer you further rights, explained below.

  • • Right to request and receive a record of your personal data
  • • Right to correct incomplete or inaccurate information
  • • Right to request removal of personal data
  • • Right to obtain data for your own use
  • • Right to object to certain uses of your data
  • • Right to request limits on data processing

To exercise any right or raise a privacy concern, contact our privacy officer using the details at the end of this policy.

Data Security Measures

We use technical and organizational safeguards in accordance with Malaysian requirements to secure your data from unauthorized access.

Technical Protections

  • • Use of secure HTTPS protocols
  • • Encrypted storage for sensitive details
  • • Regular site and system updates
  • • Routine vulnerability assessments

Organizational Practices

  • • Staff data protection training
  • • Access controls for sensitive records
  • • Vendor agreements with privacy terms
  • • Incident response and reporting

How Long We Keep Data

Your data is kept as long as needed to provide tourism services or as required by Malaysian law. We review retention regularly for relevance.

  • • Booking and account details for users
  • • Preferences for route and guide selection
  • • Inquiries and feedback records
  • • Payment and transaction information
  • • Consent-based promotional messaging

You may request removal of data by contacting us at any time.

International Data Transfers

If your information is transferred outside Malaysia, we ensure adequate safeguards and compliance with applicable privacy laws.

  • • Contractual clauses for data protection
  • • Compliance with Malaysian requirements
  • • Partner due diligence processes
  • • Transfer only if necessary for services

Cookies and Tracking

Our site uses cookies to enhance your browsing, analyze site usage, and offer smoother booking. Update preferences anytime in your settings.

Cookie Categories on Our Site

  • • Support core features such as form submissions
  • • Help us learn how the site is used
  • • Remember your booking and language
  • • Enable enhanced tour features

See our cookie policy for details on controls.

Policy Changes and Updates

We reserve the right to update this privacy policy. Major changes will be highlighted and dated below.

  • • Email notification of material changes
  • • Banner or pop-up alert on the website
  • • Updated date posted in site footer
  • • Accessible archive of previous policies

Review this policy regularly for updates.

Contact for Questions or Concerns

Reach our privacy officer by email or phone listed below.

Kravonique

Infinity8 MyTOWN, L3-023, Level 3, MyTOWN Shopping Centre, Jalan Cochrane, Kuala Lumpur 55100 Malaysia

Phone: +6014-142 2550

Email: content@kravonique.sbs

Policy last updated January 29, 2026

Effective as of January 29, 2026